Privacy policy

Last Updated: 15 October 2026

At Abhyanga Pratha, accessible at https://abhyangapratha.com/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information: Your name, billing address, shipping address, phone number, email address, and other details you provide during checkout or while contacting us.

Order Information: Details of the products you purchase, order history, transaction status, payment method, and delivery information.

Payment Information: Payments are processed through third-party payment gateways. We do not store your complete debit card, credit card, or other sensitive payment credentials on our servers.

Technical Information: Your IP address, browser type, device information, website activity, cookies, and other usage data that help us understand how visitors interact with our website.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders.

  • Communicate order confirmations, shipping updates, and delivery notifications.

  • Respond to customer enquiries and provide support.

  • Process eligible cancellations, returns, refunds, and exchanges.

  • Improve our website, products, customer experience, and services.

  • Detect and prevent fraudulent transactions, unauthorised activities, and misuse of our website.

  • Send promotional offers, product updates, and marketing communications where permitted by applicable law and your preferences.

  • Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

  • Payment gateways and payment processing providers.

  • Shipping and logistics partners responsible for delivering your orders.

  • Website hosting, e-commerce platforms, analytics, and technical service providers.

  • Customer support and communication service providers.

  • Professional advisers, government authorities, or law enforcement agencies when required by applicable law.

These parties may access only the information reasonably necessary to perform their respective services, subject to applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, maintain shopping cart information, analyse website traffic, and support advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and your shopping experience.

Third-party analytics and advertising services may also use tracking technologies in accordance with their respective privacy policies and applicable laws.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, provide customer support, resolve disputes, maintain business records, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable law.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for certain processing activities where consent is the applicable legal basis.

You may opt out of promotional communications by following the unsubscribe instructions provided in such communications or by contacting us directly.

Certain information may need to be retained where required by law or necessary to complete transactions and resolve legitimate business matters.

To exercise your rights or raise a privacy-related concern, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, payment services, or other external platforms. We are not responsible for the privacy practices, content, or security of these third-party websites.

We encourage you to review their privacy policies before sharing personal information with them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the matter in accordance with applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page along with the revised date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Abhyanga Pratha

Website: https://abhyangapratha.com/

Email: abhyangapratha@gmail.com

Phone: +91 9920200515

We will make reasonable efforts to review and respond to your requests in accordance with applicable law.