Refund policy
Last Updated: 15 October 2026
At Abhyanga Pratha, we strive to provide quality products and a smooth shopping experience. Please read our Return and Exchange Policy carefully before placing an order on https://abhyangapratha.com/.
1. No Return Policy
We do not offer returns on purchased products. Once an order has been delivered, customers cannot return products for a refund or for reasons such as a change of mind, personal preference, or incorrect product selection by the customer.
This policy does not exclude any rights or remedies available to customers under applicable consumer protection laws, including in cases where a product is defective, damaged, incorrect, or otherwise legally eligible for a remedy.
2. Exchange Policy
Exchanges may be considered on a case-by-case basis and are subject to review and approval by our team.
An exchange request may be considered if the product received is damaged, defective, incorrect, or otherwise qualifies under our exchange policy and applicable law.
Submitting an exchange request does not guarantee approval. Our team will review the request, supporting evidence, and order details before communicating the decision and next steps.
3. Unboxing Video Is Mandatory
A complete, clear, and uninterrupted unboxing video is mandatory for exchange requests involving damaged, defective, missing, or incorrect products.
The video should:
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Begin before the package is opened and clearly show the sealed parcel.
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Show the shipping label and order details, where possible.
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Capture the opening of the package without cuts, pauses, or editing.
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Clearly show the product received and the issue being reported.
Requests submitted without the required unboxing video may be difficult to verify and may not be approved, subject to applicable consumer protection laws.
4. Exchange Request Timeline
Customers should contact us within 48 hours of receiving the order to report any damage, defect, missing item, or incorrect product.
Please include your order number, registered phone number or email address, a description of the issue, and the required unboxing video.
We recommend reporting issues as soon as possible to help our team investigate them efficiently. This reporting period does not override any mandatory rights or remedies available under applicable law.
5. Exchange Request Process
To request an exchange, please follow these steps:
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Contact our team using the email address or phone number listed below.
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Share your order number and explain the reason for the exchange request.
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Provide the complete unboxing video and any additional photographs or information requested.
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Allow our team to review the request and verify the details.
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If approved, follow the exchange instructions provided by our team.
Please do not ship any product back without receiving confirmation and instructions from our team.
6. Exchange Approval and Availability
All exchange requests are subject to verification and approval by our team. Approval depends on the nature of the issue, the available evidence, product availability, and applicable legal requirements.
If an exchange is approved but the same product is unavailable, our team will communicate the available resolution, which may include an alternative product or another appropriate remedy where applicable.
7. Products Not Eligible for Exchange
Exchange requests may be declined where the product has been used, altered, damaged after delivery due to customer handling, or does not meet the applicable exchange conditions.
This restriction does not apply where a customer is entitled to a remedy under applicable law.
8. Refunds
We do not offer refunds for ordinary customer-initiated returns or change-of-mind requests.
However, refunds or other remedies may be provided where required under applicable law or where our team determines that a refund is the appropriate resolution for an eligible order issue.
Any approved refund will be processed through the original payment method or another appropriate method, subject to the circumstances and applicable requirements.
9. Contact Us
For exchange requests or questions regarding this policy, please contact us:
Business Name: Abhyanga Pratha
Website: https://abhyangapratha.com/
Email: abhyangapratha@gmail.com
Phone: +91 9920200515
Please include your order number and the required unboxing video when contacting us about an exchange request.