Shipping policy
Last Updated: 15 October 2026
At Abhyanga Pratha, we aim to ensure that your orders are processed and delivered safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery timelines, and related procedures for purchases made through https://abhyangapratha.com/.
1. Order Processing
All orders are subject to successful order confirmation and payment verification, where applicable.
Orders are generally processed within 1–3 business days after confirmation. Processing times may vary during weekends, public holidays, promotional campaigns, or periods of high order volume.
Orders placed on Sundays or public holidays may be processed on the next business day.
2. Shipping and Delivery Time
Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your delivery location and the courier service.
Delivery to remote locations or areas with limited courier connectivity may take longer.
Please note that all delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, logistics disruptions, public holidays, or circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on your delivery location, order value, promotional offers, and applicable shipping arrangements.
If free shipping is offered for a particular order or promotion, the applicable conditions will be communicated on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information provided to check the status of your shipment.
Tracking updates may take some time to appear after dispatch, depending on the courier partner.
5. Incorrect Address and Delivery Issues
Customers are responsible for providing accurate and complete shipping details, including their name, phone number, address, postal code, and other required information.
Abhyanga Pratha will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
6. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number and registered phone number or email address.
We will coordinate with the relevant courier partner, where necessary, to investigate the issue and provide an appropriate update.
Delivery investigations and resolutions may depend on the courier partner's procedures and the circumstances of the shipment.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please share your order number and clear photographs or videos showing the product and its packaging, where applicable, so that we can review your concern.
Requests will be assessed in accordance with our Return and Refund Policy and applicable consumer protection laws.
8. Cash on Delivery
Cash on Delivery (COD), if available, is subject to the eligibility conditions and availability displayed at checkout.
Customers must provide a valid contact number and be available to receive the order and pay the applicable amount at delivery.
Repeated refusals or failed deliveries may affect eligibility for COD orders in the future, subject to applicable law.
9. Delivery Restrictions and Unforeseen Circumstances
Some locations may not be serviceable by our courier partners. If a delivery cannot be completed because the destination is outside the available service area, we will contact you where reasonably possible to discuss the next steps.
We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, government restrictions, or other unforeseen circumstances.
10. Contact Us
For questions regarding shipping, delivery, or order tracking, please contact us:
Business Name: Abhyanga Pratha
Website: https://abhyangapratha.com/
Email: abhyangapratha@gmail.com
Phone: +91 9920200515
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.